There is one thing that makes a pivotal difference for leaders. It builds trust, commitment and Psychological Safety, which is a recipe for standout performance. It’s listening.
Getting empathy right as a leader
Empathy is often touted as a key skill in the modern leader’s tool box, and one which effective leaders deploy easily and smoothly. You could describe it as the power of understanding another person’s feelings, as if you were walking in their shoes. It’s seen to facilitate social interactions, strengthen…